SMS Terms & Conditions 

1. Agreement to Terms

By opting into our SMS/text messaging service, you agree to receive text messages from Mobil Detailing Masters regarding scheduling, service updates, promotions, and reminders for mobile car detailing services. Messages may be automated and are sent to the mobile number you provided at opt-in.

2. Consent to Receive Text Messages

You confirm that you own the account for the mobile phone number provided or have the account holder’s permission to enroll the mobile number. You acknowledge that text messages are transmitted via mobile carriers, and delivery cannot be guaranteed.

3. Opt-Out Instructions

You can cancel the SMS service at any time by texting the word «STOP». After sending «STOP» to us, we will send a confirmation message indicating you have been unsubscribed. Following this, you will no longer receive SMS messages from us. To rejoin, you can opt-in again at any time using the original sign-up process.

4. Message Frequency

The number of SMS messages you receive will depend on your bookings or alerts. Typically, you may receive 2-5 messages per month regarding service reminders, updates, or promotions.

5. Fees and Charges

Mobile Detailing Masters does not charge for sending or receiving text messages. However, standard message and data rates may apply as determined by your mobile carrier.

6. Privacy Policy

We respect your privacy. The information you provide will only be used to manage your account and provide the services you request. Your data will not be shared with third parties unless required by law or necessary to deliver the agreed-upon services.

7. Changes to Terms and Conditions

We reserve the right to modify these terms or cancel the SMS service at any time. Please review these terms periodically for updates. Your continued use of the SMS service after changes are posted constitutes your acceptance of the revised terms.

Booking Terms & Conditions

1. Personal Belongings

Customers must remove all personal belongings, money, and other valuables from their vehicle prior to any detailing service.
Mobil Detailing Masters  is not liable for any loss or damage to personal property, including items left inside the vehicle or damage to the vehicle itself or the location of service. Ensure that the service is conducted in a lawful, safe area. If you have any concerns, please communicate them directly to the technician before the service begins.

2. Vehicle Condition and Liability

• Services are performed at the customer’s own risk, and the vehicle must be able to endure standard cleaning processes.
• Mobile Detailing Masters does not accept liability for discharged batteries during or after the service. Customers are encouraged to inspect their vehicles after the service to ensure all lights (interior, headlights, running lights) are turned off.

3. Appointments and Timings

• Exact appointment times cannot be guaranteed.
• Detailing durations are estimates and may vary depending on the vehicle’s size, condition, and requested services.
• While every effort is made to adhere to scheduled bookings, unforeseen circumstances (e.g., traffic, weather, or equipment issues) may cause delays without voiding our cancellation policy.

4. Booking and Payment

• We may require debit or credit card details to secure your booking. Payments will be processed securely through Stripe.com.
• Mobile Detailing Masters reserves the right to modify or reschedule bookings based on staff availability, weather conditions, or equipment functionality.

5. Service Eligibility

• All bookings require address, package, and vehicle condition verification. Mobile Detailing Masters reserves the right to refuse or cancel a booking at any time if the service cannot be performed safely or reasonably.
• Behaviors deemed as harassment (e.g., standing too close to technicians during service) will result in service termination. In such cases, customers will be charged 30% of the service fee for time and travel.

6. Conduct and Expectations

• Mobile Detailing Masters reserves the right to refuse requests beyond the scope of the booked service.
• Any verbal or physical abuse towards our staff will not be tolerated under any circumstances. Such actions may result in service cancellation and appropriate legal action if necessary.

7.Customer Responsibility

• It is the customer’s responsibility to ensure the vehicle and service area meet the necessary conditions for safe and efficient service. If you are unsure, please discuss this with your technician beforehand.

By booking a service with Mobil Detailing Masters, you confirm that you have read, understood, and agreed to these terms and conditions. If you have any questions, feel free to contact us for clarification.

Pricing Terms & Conditions

1. Booking Payment Policy

To secure your booking, Mobil Detailing Masters may requires a $20 upfront payment (non-refundable). The remaining must be paid upon job completion. Payments are securely processed, ensuring peace of mind for our clients.

2. Additional Charges

• Hourly Rate: If additional work is required beyond the original booking scope, an hourly rate of $60 (or proportion thereof) will be applied.
• Excessive Contamination Fee: A minimum 25% surcharge will apply to jobs involving excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
• Extra Dirty Fees:
  • A fee for «Extra Dirty» or «Extra Extra Dirty» conditions may apply depending on the state of the vehicle.
  • The technician will provide the exact amount of the fee upon inspection at the service location.

3. Pricing Guidelines

Prices are based on several factors, including the type of service, vehicle condition, vehicle type, and location.
All pricing is advertised as a starting price and may vary depending on the specifics of the job.
Mobil Detailing Masters reserves the right to adjust the price during the detailing process if the vehicle’s condition or service requirements differ from the original estimate.

4. Taxes

Prices displayed online do not include applicable local and/or state taxes.
Taxes may apply in certain locations, including but not limited to:

• Alaska, Connecticut, Florida, Hawaii, Iowa, Kansas, Minnesota, Nebraska, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Utah, Washington D.C., Washington State, West Virginia, Wisconsin, and Wyoming.

5. Fairness and Transparency

Mobil Detailing Masters is committed to providing clear and transparent pricing to all clients.
If you have any questions or concerns about the cost of your service, please do not hesitate to discuss them with our team before the service begins.

Service Guarantee

1. Satisfaction Guarantee

If there is clear and probable cause that the service technician did not fulfill the package as ordered or there is evidence of poor craftsmanship, Mobil Detailing Masters will, at our cost:

• Refund or
• Redo the unsatisfactory portion of the service.

2. Guarantee Limitations

• Unauthorized Repairs or Cleaning: Any unauthorized cleaning or repairs done personally or professionally after the initial service will void our Service Guarantee. No refunds, redos, or reimbursements will be provided.
• Undisclosed Vehicle Conditions: Failure to disclose conditions such as heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, or hazardous materials during booking voids our Service Guarantee.

3. Scope of Coverage

• Only the services included in your original order or additional services authorized by Mobil Detailing Masters are covered under our Service Guarantee.
• Refusing additional recommended services to address specific issues may invalidate the guarantee.

4. Payment Policy

• Payment is due upon the completion of your service.
• Refusal or failure to pay for the service invalidates the guarantee, and any redo services or discounts will be at the sole discretion of Mobil Detailing Masters.

5. Claims Process

• Filing a Claim: All claims must be filed within 48 hours of the service completion.
• Submitting Evidence: Clear pictures of the unsatisfactory portion of the service must be sent to [your email address] within 24 hours of filing the claim.